Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new online casino we should look at? This page covers the ways to reach us and what we can (and can't) help with.
How to reach the Best Online Casinos team
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the casino, the page you're referring to, or a screenshot if it's a technical issue — so we can look into it properly the first time round.
What we can help with
- Corrections or updates to a casino review, bonus offer, or editorial rating
- Suggestions for new or newly launched online casinos we haven't covered yet
- General feedback on the site, its layout, or how we compare casinos
- Reporting broken links, outdated information, or factual errors
- Questions about how our rankings and reviews are put together
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor, or regulator. That means there are some requests we simply can't action, including:
- Deposits, withdrawals, or account balances at any casino listed on this site — these queries go directly to the casino's own customer support team
- Identity verification (KYC) or document submission for a casino account
- Disputes over bonus terms, wagering requirements, or winnings — again, this is between you and the operator
- Legal or financial advice about gambling in your state
If your question relates to an account, a pending withdrawal, or a bonus you've already claimed, the fastest route is the live chat or support email listed on the casino's own site. Every reputable operator publishes a support channel, and most offer live chat with reasonably quick response times.
If you're worried about your gambling
If you're reaching out because gambling has started to feel like a problem — for yourself or someone close to you — we won't be able to resolve that by email, but we can point you somewhere useful. Our responsible gambling page has information on setting deposit and time limits, self-exclusion programs, and links to state and national support services. It's worth reading before you contact any casino directly, since most licensed US operators are required to offer these tools.
Before you email us about a specific casino
A few quick checks can save time on both sides:
- Check the casino's own FAQ or help centre first — most banking, verification and bonus questions are answered there directly
- Read the bonus terms and conditions on the offer page before assuming a promotion has been misapplied
- Confirm the casino is licensed for real-money play in your state, since availability varies by jurisdiction
- Have your account email or username ready if you're asking us to look into a specific listing
Learn more about how we cover this market
If you're new to the site, our About Us page explains how we research and rank the operators featured here, and our Terms and Conditions cover how the site itself operates, including our commercial relationships with some of the casinos listed. Readers outside a GamStop-restricted setup may also find our page on non-GamStop casinos useful for background, though eligibility always depends on local law rather than anything listed there.
A note on commercial relationships
Best Online Casinos may earn a commission when readers sign up through links on this site. This never affects how a casino is ranked or reviewed — our editorial ratings are based on our own research criteria, not on which operator pays the most. If you have questions about how a specific listing was scored, that's exactly the kind of message we're happy to receive.